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Here at Pendrakes.co.uk we fully understand that customers may change their mind about an item or buy an unwanted gift for a friend or loved one. Because of this we operate a 30 day return policy. This means that if you change your mind about an order for whatever reason, provided your items are unopened and unused, you can return them to us within 30 days of the date of delivery for either an exchange, store credit or full refund. This policy applies to all sealed, new product such as Booster Packs, Deck boxes, Fat Packs, etc. Please note we are unable to accept refund requests for items that have been opened or used. For single cards which you have ordered from us, while we cannot offer refunds on returned cards, we can offer exchanges or store-credit provided that the card is returned to us in the same condition it left our warehouse in (mint or near mint condition unless otherwise stated at time of purchase).
On the rare occasion where an item is received damaged or faulty, we can offer a like-for-like exchange within 30 days provided the item is first returned to us. In these instances, you will be reimbursed any postal costs incurred for returning the item to us.
Regardless of your reason for wishing to return an item, please fill out the following form, being sure to state your full name, order number, the items you wish to return and the reasons for wanting to return them. One of our customer services team will be in touch as soon as possible with information on how to proceed with the return request.
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