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Terms & Conditions


Welcome to the most boring page on the Pendrakes.co.uk webstore! While we can't imagine many of you will read this, we are obliged by law to clearly present the terms and conditions you agree to when using this website. The below information details the legal definitions and our trade terms that you agree to when you shop with us. If you have any questions about any of the information below, please do get in contact with us and we'll happily help explain or provide further information.

"Buyer" means the consumer who buys or agrees to buy goods on this website.
"Goods/Products" means all products listed on the order and the order confirmation Email/Letter.
"Delivery" means the delivery of the goods to the address specified on the order.
"Consumer" has the meaning given in section 12 Unfair Contract Terms Act 1977.

We reserves the right to change these Terms and Conditions when necessary, without notice to you and any changes will take effect on the day they are posted.

Website Content: We work very hard to ensure that the content on the website is correct, however on the rare occasions that we oversell a product your order may be subject to delay or alteration. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures, if there is a clear and obvious pricing error.  We are under no obligation to provide the product to you the buyer, at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you the buyer, as a mis-pricing.

Delivery of Goods: Delivery charges vary based on your location and the delivery method chosen. You will be able to select and view delivery charges for the options available before any payment is made. Delivery times vary depending on the method you choose. We are not responsible for guaranteeing your delivery time, and estimated delivery times displayed are those provided by the delivery company in question. Please see our delivery information page for more information on the delivery methods available.

We will deliver to the dispatch address provided by the consumer. We do not assume responsibility for goods that don’t reach their desired destination. If packages sent by an Express or international tracked service are refused by the customer, or returned due to non-payment of charges such as customs or import duty, any charges incurred by us may be deducted, at our discretion, from any refund later made for that order.

Payment: Payment for all goods is taken in full when the order is placed. Goods will not be sent out for delivery before payment clears in full. Payment by cheque or e-cheque may take up to 7 working days to clear and goods will not be dispatched until this payment clears in full.

Cancellation: You the buyer have the right to cancel your order before and receive a full refund at any time prior to dispatch. We reserve the right to cancel any order and issue a full refund prior to dispatch.

Liability: Pendrakes.co.uk does not accept liability for any errors and omissions and reserves the right to change information, prices, specifications and descriptions of listed goods, products and services. Pendrakes.co.uk will do its best to correct errors and omissions as quickly as practicable after being notified of them.


Fast & Free Delivery

Orders placed before 2pm Monday - Friday are dispatched same day. 95% of our customers receive their orders within 2 days. We also offer free shipping on all orders.

Safe & Secure Shopping

Our website runs a full SSL certificate and processes payments via PaymentSense. When shopping with us you can rest assured your details are in safe hands.

Perfectly Priced Products

We check our main competitors regularly to ensure we're one of the cheapest places to buy. If you find an item cheaper anywhere else, we'll beat it!

Reliable Reputation

We pride ourselves on our reputation and customer service. We will always reply quickly to queries and do everything we can to ensure a pleasant shopping experience.